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Spectrum outage affects Hampton roads residents following Hurricane Helene

The outage has been connected to storm damage to a major fiber optic cable in South Carolina, according to the town of Smithfield.
Credit: 13News Now

NORFOLK, Va. — Residents in Hampton Roads have been affected by the Spectrum power outages following Hurricane Helene.

The outage has been connected to damage to a major hub in South Carolina and to one of their major fiber optic lines, according to the town of Smithfield.

According to DownDetector, Suffolk and Hampton are on the list of most reported locations. 

Officials have not said when residents can expect restoration. 

The Suffolk Police Department (SPD) said the Spectrum outage is impacting the non-emergency phone lines. Officials said residents should call Suffolk Emergency Communications for non-emergency matters at 757-925-1446. SPD said the number should not be used to inquire about the Spectrum outage.

This is a developing story. Check with13News Now for more updates.

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