NORFOLK, Va. — On Friday, industries worldwide and in Hampton Roads experienced IT outages due to a glitch in software by CrowdStrike, a third-party cybersecurity company.
For most of Friday, travelers were stranded at Norfolk International Airport. According to Flightaware.com, the airport saw dozens of flight cancelations and numerous flight delays.
In a statement to 13News Now, officials with the airport said, "Unfortunately, we cannot say when things will be back to 'normal' since this is an international issue affecting flights globally, not just here."
They also reminded travelers to pay close attention to their flight's status throughout the weekend. The root cause is resolved, but the aftereffects are not.
Meanwhile, the Virginia Beach Sheriff's Office reported the inmate's telephone system was down. For several hours, inmates could not make or receive calls. Fortunately, the telephone system was restored on Friday around 6:30 pm.
Some systems also went down at several Hampton Roads hospitals. However, Chesapeake Regional Medical Center and the Children's Hospital of the King's Daughters reported little impact from the system glitch.
Riverside Regional Medical Center shared that its medical records system went down. Hospital representatives said employees had to use pen and paper to record visitation, among other things.
The Department of Motor Vehicles' wait was longer than usual, as the Crowdstrike issue also impacted customer processing and wait times. Fortunately, services were restored around 6:30 p.m. Friday.
The software glitch impacted ticket sales for the Norfolk Tides' Game at Harbor Park. The park only accepted cash at the box office, but customers could also buy tickets online. However, box office systems were restored around 2:45 p.m. Friday.
"Our IT teams have been working through the night and have been making progress to restore access to government administrative functions. As of this morning, some delays remain, and we will continue to work to address those," Governor Youngkin said in a statement on Saturday.