NORFOLK, Va. — Cox Communications is working to restore its services to customers around Hampton Roads after a widespread outage took place Monday.
Several Cox customers took to Twitter Monday afternoon complaining that their Cox internet and cable services were down starting around 2 p.m.
According to DownDetector.com, there's a widespread outage across Hampton Roads in areas like Virginia Beach, Norfolk, Chesapeake and Newport News. Parts of Northern Virginia are also experiencing some service disruptions. Most people are reporting issues with their internet service.
Cox Customer Care's Twitter account replied to some users in the Norfolk area stating that technicians were working to get services restored. They expect to get everything back up and running by 6:30 p.m.
13News Now reached out to Cox Communications on the service issues. A company spokesperson released this statement to us:
We are aware of an issue that impacted services for some of our customers in the Hampton Roads area. At this time, services are in the process of coming back online. If customers are still experiencing issues they can access customer support through the Cox app.
Other people around Hampton Roads reached out to Cox for answers.
Cox was able to restore services to some households throughout the afternoon, but they're still working to fix more disruptions across the region.
There's no word just yet on what caused the outage.
