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Navy Federal reports online banking outage

The credit union confirmed the outage on its website with a statement saying they are aware of the issues impacting their "mobile and online banking platforms."
Credit: Navy Federal / 13News Now
Mobile phone screenshot shows an error message for customers attempting to log into the Navy Federal mobile app on Friday, November 1, 2024.

NORFOLK, Va. — Navy Federal Credit Union customers are reporting a crash on the app and website on Friday morning. 

The credit union confirmed the outage on its website with a statement saying they are aware of the issues impacting their "mobile and online banking platforms."

According to the website DownDetector.com, customers started reporting a crash around 8 a.m.

Navy Federal says they are working to restore their services. In response to social media posts about the outage, Navy Federal is directing customers to call 1-888-842-6328 for any account-specific assistance.

The cause of the outage has not been reported at this time.

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